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Get help with your utility bill during COVID-19 health threat

Help With Your Bill

How to Pay Your Bill

Our customer service office is currently closed to the public for the safety and well-being of our staff and the community during this health threat. However, there are many alternative methods for paying your bill.

call CFU to pay your bill over the phoneCall our office at 319-268-5280 and pay over the phone with a debit or credit card or e-check.


pay your bill onlinePay your bill online.


drop your payment off in CFU dropboxUse our 24-hour, secure drop box at CFU's office building under the canopy.


Payment Options

Beginning in March, utility service disconnections were suspended and late fees were temporarily waived in response to the COVID-19 health threat. 

On June 9, 2020 regular payment and collections processes will resume, including late fees and service disconnections. Business and residential customers with concerns about paying their utility bill are encouraged to call the customer service office to discuss options, including payment plans. Customer service staff remain available to answer questions over the phone Monday through Friday from 7:30 a.m. to 5:30 p.m. at 319-268-5280.

In response to the COVID-19 health threat, the application period for Iowa’s Low-Income Home Energy Assistance Program (LIHEAP) has been extended to June 30, 2020.

LIHEAP uses federal and state funds to pay a portion of utility heating costs for qualified households. Eligibility is based on household size and income. In Black Hawk County, applications for heating assistance are administered by Operation Threshold. To apply, contact Operation Threshold at 319-291-2065 or CFU customer service at 319-268-5280.