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Top 6 Gas, Electric & Water FAQS

• CFU left a card on my door asking for water remote verification. What should I do?

  Your home has an outdoor remote water sensor that shows your water usage. This is a convenience for customers, so that CFU's meter readers can record you water usage without coming inside once a month to read the water meter.

  Every three years we need to verify that the usage recorded by the indoor water meter matches the readings on the outdoor remote. If the two don't match, you are either being billed too much or too little. We kindly ask for your help by completing one of the following:

  • Take a photo of both the inside water meter and the outside remote device and text them to 319-493-1474 or email them to cfumr@cfunet.net.

  • Write down the numbers from both the inside water meter and the outside remote device and submit them by contacting customer service at 319-268-5280 and press "7" or by using the online form at cfu.net/water. 

  • Schedule a time for a CFU meter reader to stop by and verify your remote water sensor for your by calling customer service at 319-268-5280.

• What is backflow testing?

  CFU's backflow prevention program is designed to protect our community's tap water from accidental contamination that can occur due to cross-connections. Customer-owned lawn irrigation systems are the most common backflow hazard. To prevent lawn fertilizers and insecticides from entering the public water supply, all irrigation systems must be fitted with a backflow prevention assembly and inspected annually by a registered backflow testing firm.

  More backflow prevention information and list of local testing companies.

• What are CFU's electric rates?

  Current rates are available here. Or, call Customer Service at 319-268-5280.

• How do I report an electric outage?

  Call 319-268-6999 to report a loss of power day or night. Most of the time, this number is answered by an operator who will personally assist you. In the rare event that a widespread outage occurs, this number is answered by an automated system that enables CFU to take a large volume of calls at one time.

  You also have the option to report an outage online or download the CFU2Go outage reporting app.

  If you smell gas or suspect a gas leak:

  DO NOT OPERATE LIGHT SWITCHES
  LEAVE THE AREA IMMEDIATELY
  THEN CALL OUR GAS EMERGENCY LINE AT 319-268-5340 day or night.

• How can I reduce my utility bill?

  CFU’s Energy Service team is ready to help homes and businesses conserve energy and save money. We offer comprehensive home and business energy audit services. CFU also offers cost-share rebates for energy improvements at your home or business. More information

• What do I do if I think I smell natural gas?

  If you smell gas or suspect a gas leak:

  • DO NOT OPERATE LIGHT SWITCHES
  • LEAVE THE AREA IMMEDIATELY
  • THEN CALL OUR GAS EMERGENCY LINE AT 268-5340 day or night.