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Your home has an outdoor remote that shows your water usage. This is a convenience for customers, so that CFU's meter readers can record you water usage without coming inside once a month to read the water meter.
Every three years we need to verify that the usage recorded by the indoor water meter matches the readings on the outdoor remote. If the two don't match, you are either being billed too much or too little.
You can call CFU to arrange a time when you can let a meter reader into your home to verify the indoor and outdoor readings. Or you can read both devices yourself and report the results online or by phone. Watch this to learn how.
CFU's backflow prevention program is designed to protect our community's tap water from accidental contamination that can occur due to cross-connections. Customer-owned lawn irrigation systems are the most common backflow hazard. To prevent lawn fertilizers and insecticides from entering the public water supply, all irrigation systems must be fitted with a backflow prevention assembly and inspected annually by a registered backflow testing firm.
More backflow prevention information and list of local testing companies.
Current rates are available here. Or, call Customer Service at 319-268-5280.
Call 319-268-6999 to report a loss of power day or night. Most of the time, this number is answered by an operator who will personally assist you. In the rare event that a widespread outage occurs, this number is answered by an automated system that enables CFU to take a large volume of calls at one time.
You also have the option to report an outage online or download the CFU2Go outage reporting app.
If you smell gas or suspect a gas leak:
DO NOT OPERATE LIGHT SWITCHES
LEAVE THE AREA IMMEDIATELY
THEN CALL OUR GAS EMERGENCY LINE AT 268-5340 day or night.
CFU’s Energy Service team is ready to help homes and businesses conserve energy and save money. We offer comprehensive home and business energy audit services. CFU also offers cost-share rebates for energy improvements at your home or business. More information
Download our app to report an electric, TV or internet outage.
P.O. Box 769 | Cedar Falls, IA 50613 | (319) 266-1761