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Billing and Payment Info

Billing & Payment Info

We offer several easy ways to pay your utility bill:

Automatic Payment

Automatic payments from your checking account. Sign up for Automatic Payment to make easy automatic payments each month from your bank account. Payments are drafted from your checking account on the bill due date. Automatic Payment customers receive a monthly utility statement and participant's bank statements will show the utility payment deduction.


Pay Online

We accept online payments using Visa, Mastercard, Discover or electronic check. To pay online, you will need your 10-digit CFU account number and an email address where we can send the payment confirmation. For more information about paying online see these questions and answers.


Pay In Person

You may pay in person at our office on Utility Parkway in Cedar Falls. Customer Service is open weekdays from 7:30 a.m. to 5:30 p.m.


Use a Drop Box

You may pay by using a Cedar Falls Utilities drop box. Payment will be recorded on the next business day. Drop box locations are:

  • Cedar Falls Utilities - At our office, a 24/7 drive-up drop box is right outside our front door, under the canopy at our main entrance on Utility Parkway.
  • University Book & Supply - A utility payment drop box is open Mondays 9 a.m. to 7 p.m., Tuesdays-Thursdays 9 a.m. to p.m., Fridays 9 a.m. to 5 p.m., and Saturdays 10 a.m. to 5 p.m.

More Billing & Payment Info

How to Read Your Bill
Sample bill and explanation of each section

How to Read Your Meter
Illustrated instructions for reading gas, electric and water meters

Submit Meter Reads
A web form for submitting your meter reads

Budget Payment Plan
Level utility payments throughout the year

Automatic Payment
Set up auto pay from your checking account

Credit Concerns or Questions
Should be directed to Credit Services at 319-268-5281

Add a Dollar
Contribute to a fund to assist local families with utility costs

Seasonal Customers
Assistance for homeowners who spend two consecutive months or more away from Cedar Falls

Rates & Service Policies
For the Electric, Water, Gas and Communications Utilities

For assistance with billing or payment questions, call Customer Service at 319-268-5280