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Billing & Payment Info

Paperless Billing

Make life a little easier and do your part for the environment. Switch to an electronic utility bill. Sign up for paperless billing and you’ll no longer have to keep track of a monthly statement that comes in the mail.You’ll be notified by email when your bill is available to be paid. On the web, you can easily and securely view and print up to 25 months of bills. Plus, by reducing paper waste, you can feel good about helping the environment. Registration for paperless billing is available in the CFU web service center.

We offer several easy ways to pay your utility bill:

Automatic Payment

Automatic payments from your checking account. Sign up for Automatic Payment to make easy automatic payments each month from your bank account. Customers who sign up for automatic payment from their bank account will not incur a convenience fee. Payments are drafted from your checking account on the bill due date. Automatic Payment customers receive a monthly utility statement and participant's bank statements will show the utility payment deduction.

Pay Online

We accept online payments using Visa, Mastercard, Discover or electronic check. If you make a payment via one of these methods, you will incur a convenience fee of $4.75 per $500 (or less) payment.

Skip the convenience fee by taking advantage of our new payment option - register your Utility Account through CFU's Web Service Center and make a one-time electronic payment from your bank account.

Pay your bill online now. Or for more information see our Bill Pay FAQs.

Pay In Person

You may pay in person at our office on Utility Parkway in Cedar Falls. Customer Service is open weekdays from 7:30 a.m. to 5:30 p.m. *Our customer service office currently has updated policies and procedures due to the COVID-19 health threat. Please call CFU at 319-268-5280 before visiting. Learn more at cfu.net/update.

Use a Drop Box

You may pay by using a Cedar Falls Utilities drop box. Payment will be recorded on the next business day. Drop box locations are:

Cedar Falls Utilities - At our office, a 24/7 drive-up drop box is right outside our front door, under the canopy at our main entrance on Utility Parkway.
University Book & Supply - A utility payment drop box is open Mondays 9 a.m. to 7 p.m., Tuesdays-Thursdays 9 a.m. to p.m., Fridays 9 a.m. to 5 p.m., and Saturdays 10 a.m. to 5 p.m. *University Book & Supply currently has limited hours, open weekdays from 11 a.m. to 5 p.m.

More Billing & Payment Info

How to Read Your Bill
Sample bill and explanation of each section

How to Read Your Meter
Illustrated instructions for reading gas, electric and water meters

Submit Meter Reads
A web form for submitting your meter reads

Budget Payment Plan
Level utility payments throughout the year

Automatic Payment
Set up auto pay from your checking account

Credit Concerns or Questions
Should be directed to Credit Services at 319-268-5281

Add a Dollar
Contribute to a fund to assist local families with utility costs

Seasonal Customers
Assistance for homeowners who spend two consecutive months or more away from Cedar Falls

Rates & Service Policies
For the Electric, Water, Gas and Communications Utilities