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Start, Stop and Transfer Your Utilities When You Move

Posted on Wednesday, April 27, 2022

start, stop or transfer your utility services when you move

When you move, make your utility service transition quick and easy by following the simple instructions below. 

Start, stop or transfer your utility services with CFU by completing a form online or calling customer service at 319-268-5280.

The customer service office is open Monday through Friday from 7:30 a.m. to 5 p.m.

We will need notice at least one working day prior to the day you’d like to begin or end utility services.

Moving Out

When you move out of CFU's service area, you will need to stop your utility services. Gas, water and/or electric utilities will not be disconnected at your house when you move. 

Instead utilities will be transferred to the new owner on the closing date and the contact name will be updated for the service address.

We complete a final meter read to ensure your final bill is accurate. 

If you currently rent, it is important you know which utilities are your responsibility. 

Don't forget to return CFU equipment such as cable boxes and remote controls to our office. Charges for unreturned items will be included on your final bill. 

Moving Across Town

When you move from one Cedar Falls address to another, you can transfer your services instead of needing to stop and start service. Complete a transfer form to update your utility account.

Moving In

If you are new to Cedar Falls you will need to contact us to start your utility services

We will need your social security number, the date you want service to begin, your present address, your new service address and an emergency contact. 

We will also need your landlord’s name and phone number and roommate information if applicable.

Visit cfu.net/moving to complete the start, stop or transfer form online.

Do not remove this equipment or connected wiring!

Optical network terminals (ONT) at CFU

These are optical network terminals that belong to CFU. If you see one at your property either indoors or outdoors, leave it behind when you move!