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TV or Internet Outage

Report a TV or Internet Outage

Submit the form below to report a FiberNet TV or internet outage. Your outage report will go to our 24-hour emergency response team. If you need tech support, please call 319-268-5221 during Help Desk hours, 7:30 a.m. to 9:00 p.m. weekdays and 9 a.m. to 9 p.m. weekends.

PLEASE NOTE - DO NOT USE THIS FORM TO REPORT A POWER OUTAGE!

Help Desk Hours:
(319) 268-5221
M-F: 6 a.m. - midnight 
Sat & Sun: 8 a.m. - midnight

Report an Outage Quickly on
Your Phone or Tablet
OMS

Download our app to report an electric, TV or internet outage.