New Customers

Welcome to Cedar Falls Utilities.

When you move to Cedar Falls, it's easy to set up all essential household services with Cedar Falls Utilities. Our community-owned utilities provide water, electricity, natural gas, high-speed internet, cable and phone services to residents of Cedar Falls. 

Learn how to start your household services below. Plus find links to the other benefits and services we offer. Be sure to contact us with any questions or concerns.

Set Up Your Household Services

Start your Utilities

• ​Use our online forms to start or transfer your utility services.
• Or talk to our customer service specialists by calling us at 319-268-5280 Monday through Friday from 7:30 a.m. to 5 p.m.
• You can also visit our office at 1 Utility Parkway.

Get Connected

• Get connected to our fiber network and surf and stream at top speed.
• Choose your cable, internet, and phone service plan all installed by a CFU technician and backed 24/7 by local support. Detailed info about TV, internet and phone services and fees.

Manage your Refuse and Yard Waste

• The City of Cedar Falls Public Works Department (not CFU) provides sanitary sewer, refuse, yard waste and storm water management services.
• For your convenience, CFU sends customers a single, combined monthly bill covering all services provided by both CFU and the City and assists customers with starting and stopping these services. Find more info here.

Access Online Dashboard

• ​Register for an Online Utility Account to access your online dashboard where you can select billing preferences, submit meter reads, view and compare your utility usage and more. Follow the directions to sign up here. You will need your 10-digit account number to register.
• Once you're registered, you can login here.

Choose How to Pay

• Avoid dips and peaks in your utility bill payment. Know what to expect each month with the Budget Payment Plan.
• Don't worry about making your utility bill payment on time when you set up free Automatic Payment.
• Sign up for Paperless Billing and no longer keep track of a monthly mailed statement. When you sign up for Paperless Billing and set up Automatic Payments, earn a one-time $5 credit on your utility bill!
• For more ways to pay, visit Billing and Payment Info. Additional information can be found in our billing FAQs.

Help

• Download the CFU2GO outage app and add your account info now so you are prepared if an outage occurs.
• Contact our local help desk at 319-268-5221 for internet, phone and TV tech support.
• If you smell gas don't use light switches, leave the area immediately and call CFU at 319-268-5340.

Customer Benefits

• ​Save money and energy with our residential home audits and rebate program.
• Save up to $100 when you purchase a shade tree with our Plant-a-Tree program.
• Schedule an annual gas furnace inspection by calling 319-268-5340.
• Enjoy our snowbird seasonal rates if you're gone for the winter months.