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Rather than sending all customer bills on the same day, CFU mails bills on six different days throughout the month. You will receive your bill on approximately the same day each month, depending upon your billing cycle. All bills are due in full within 20 days after receipt.
CFU collects or waives deposits based upon a customer's credit history with us. If a customer has a good payment history with CFU and has not engaged in fraud or meter tampering, then a service deposit is not required. CFU reserves the right to charge a deposit if:
The amount of an initial service deposit will be no more than the actual, or estimated, maximum charge for one month’s service in the last 12-month period. A reasonable deposit may be required for a temporary or unusual circumstance.
There are several ways to pay your utility bill including paying via automatic payment from your checking account, online, in person, or by using one of our drop boxes. For all the ways to pay, visit our Billing & Payment Info page.
CFU Credit Services personnel are available at 319-268-5281 to consult with customers who may find it difficult at times to pay their utility bills. More information
Customers receive a single monthly bill that itemizes charges for all CFU and City services. More information
A typical electric or gas meter has four or five dials which are read from left to right and should be recorded in that order. Note that every other dial runs counterclockwise, like the first and third dials below. Always record the lower of the two numbers on either side of the pointer. If the pointer is between 9 and 0, record 9. If between 0 and 1, record 0. More information
Homeowners who plan to be away from Cedar Falls for a minimum of two months due to a seasonal move or extended trip are asked to call CFU at 268-5280 before leaving town to report departure and expected return dates. More information
Cedar Falls Utilities has updated the envelope we use to mail your utility bill. The envelope we previously sent for more than 15 years is no longer available.
Like the old one, our new bill envelope is reusable. Follow the directions in the video on this page to easily open and reseal the envelope for return payment.
Need Help? Call Customer Service at 319-268-5280. Open Monday - Friday, 7:30 AM to 5:30 PM.
Download our app to report an electric, TV or internet outage.
P.O. Box 769 | Cedar Falls, IA 50613 | (319) 266-1761