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Top 7 Billing & Account FAQS

• When will I receive my bill, and how long will I have to pay it?

  Rather than sending all customer bills on the same day, CFU mails bills on six different days throughout the month. You will receive your bill on approximately the same day each month, depending upon your billing cycle. All bills are due in full within 20 days after receipt.

• Do I have to pay a deposit when I sign up for utility service?

  CFU collects or waives deposits based upon a customer's credit history with us. If a customer has a good payment history with CFU, then a service deposit is not required. CFU reserves the right to charge a deposit if: 

  • Past payment history with the Utility is unsatisfactory.
  • Customer has no, or insufficient, credit history with the Utility.
  • Customer has no credit or unsatisfactory credit with another utility provider.
  • Incomplete application, including failure to provide social security number or emergency contact information. 

  The amount of an initial service deposit will be no more than the actual, or estimated, maximum charge for one month’s service in the last 12-month period. A reasonable deposit may be required for a temporary or unusual circumstance.

• How can I pay my utility bill?

  There are several ways to pay your utility bill including paying via automatic payment from your checking account, online, in person, or by using one of our drop boxes. For all the ways to pay, visit our Billing & Payment Info page.

• Who do I call if I have a credit concern or trouble paying my bill?

  CFU Credit Services personnel are available at 319-268-5281 to consult with customers who may find it difficult at times to pay their utility bills. More information

• How do I read my CFU bill?

  Customers receive a single monthly bill that itemizes charges for all CFU and City services. More information

• How do I read and report meter information?

  A typical electric or gas meter has four or five dials which are read from left to right and should be recorded in that order. A water meter reads like the odometer in an automobile. Learn how to read your meter here.

• Does CFU offer seasonal rates for snowbirds?

  Homeowners who plan to be away from Cedar Falls for a minimum of two months due to a seasonal move or extended trip are asked to call CFU at 268-5280 before leaving town to report departure and expected return dates. More information