How to Report Your Utility Outage
Posted
on Wednesday, May 29, 2019
At CFU, we’re working to keep your utility and broadband services connected 24 hours a day.
Even so, your service can be interrupted at times by lightning, wind, falling trees and other hazards. We make it easy and fast to contact CFU if you have an outage. Quickly report an electric, internet or TV outage in any of these ways:
Use the app
The CFU2GO app is available for Android and iPhone. Visit cfu.net/app to download the app. Enter your CFU account number(s) in the settings so you are ready if you do experience an outage.
If electric, TV or internet service goes out, open the app and tap REPORT OUTAGE.
You can also see a map of current electric outages and get status updates while power is being restored.
Click
Click the outage report link on our homepage. You will need your CFU account number OR a phone number that matches our customer records to submit your outage report.
Call
Call 319-268-6999 to report an outage. Usually your call will be answered by a CFU employee. During a widespread outage an automated attendant will answer. You’ll be asked to enter your CFU account number OR a phone number that matches our customer records. To update your phone number, call customer service at 319-268-5280.
If you smell gas
- Don’t use light switches
- Leave the area immediately
- Then call CFU at 319-268-5340