How to Start, Stop and Transfer Your Utilities When You Move

Complete an Online Form or Give us a Call

When you move to a new home, your to-do list can feel overwhelming. CFU makes your utility service transition quick and easy. 

Start, stop or transfer your utility services with CFU by completing a form online or calling customer service at 319-268-5280. The customer service office is open Monday through Friday from 7:30 a.m. to 5 p.m.

We need at least one business days' notice prior to the day you’d like to begin or end utility services.

Moving Out

Electric, gas and/or water utilities are not disconnected when you move. 

Instead, a final meter read is completed to ensure an accurate final billing period. Service will be transferred to the new owner on the closing date or to the existing landlord on the last working day of your rental lease agreement.

If you have CFU TV equipment such as cable boxes and remote controls, they can be returned for recycling at our office on 1 Utility Parkway.

Stop Service

Moving Across Town

When you move from one Cedar Falls address to another, you can transfer your services instead of needing to stop and start service. Complete a transfer form to update your utility account.

Transfer Service

Moving In

If you are new to Cedar Falls Utilities, you will need to contact us to start your utility services. 

To start service we will need your social security number, the date you want service to begin, your present address, your new service address, emergency contact information and roommate information if applicable. 

If you will rent at your new service address we will also need your landlord’s name and phone number. 

Start Service

To start, stop or transfer your utility service when you move, call customer service at 319-268-5280 or complete an online form.