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Gas Odor or Gas Service - Call 319-268-5340

If you smell gas, leave the area immediately. Do not operate light switches. From a safe location, call CFU at the number shown above. This is also the number to call if you need service from our gas department at any time of day.  


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Electric Outage - Call 319-268-6999 or Report Online 

Our outage report line is answered 24/7/365. Most of the time a CFU employee will personally assist you. During a widespread power outage, this number is answered by an automated system that enables CFU to take a large volume of calls at one time. When the automated system is active, you will be asked to enter a phone number that matches your customer records OR your CFU account number to report your outage.

See a map of current electric outages
Report an electric outage using our online form
Report an outage using the CFU2Go smart phone app


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TV or Internet Outage - Call 319-268-5221 or Report Online

If your FiberNet TV or internet service is out or you need tech support, call the Help Desk at 319-268-5221. The Help Desk is open from 7:30 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.

Other ways to get help:

Email your tech support request to support@cfu.net
Submit an outage report using our online form or the CFU2Go smart phone app
To report a TV or internet outage after Help Desk Hours, call 319-268-6999

Help Desk on Twitter

For system-wide announcements and outage updates, follow us @CFUHelpDesk. We tweet information about maintenance windows and known widespread outages affecting FiberNet customers. PLEASE NOTE - Twitter is not a good way to contact us for tech support. The Help Desk needs to know who you are and where you are in order to troubleshoot any site-specific problem you may be having. Please use one of the methods described above to contact us for tech support.  


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Water Service Outage or Water Main Break

If your water service is not working, please call our 24-hour emergency line at 319-268-6999. This is also the number to call if you suspect a water main break.

If you smell gas or
suspect a gas leak:

DO NOT OPERATE LIGHT SWITCHES
LEAVE THE AREA IMMEDIATELY
THEN CALL OUR GAS EMERGENCY LINE
AT 268-5340 day or night.