What can we help you find?
If you smell gas, leave the area immediately. Do not operate light switches. From a safe location, call CFU at the number shown above. This is also the number to call if you need service from our gas department at any time of day.
Our outage report line is answered 24/7/365. Most of the time a CFU employee will personally assist you. During a widespread power outage, this number is answered by an automated system that enables CFU to take a large volume of calls at one time. When the automated system is active, you will be asked to enter a phone number that matches your customer records OR your CFU account number to report your outage.
See a map of current electric outagesReport an electric outage using our online formReport an outage using the CFU2Go smart phone app
If your FiberNet TV or internet service is out or you need tech support, call the Help Desk at 319-268-5221. The Help Desk is open from 7:30 a.m. to 9 p.m. Monday through Friday and 9 a.m. to 9 p.m. Saturday and Sunday.
Other ways to get help:
Email your tech support request to firstname.lastname@example.orgSubmit an outage report using our online form or the CFU2Go smart phone appTo report a TV or internet outage after Help Desk Hours, call 319-268-6999
Help Desk on Twitter
For system-wide announcements and outage updates, follow us @CFUHelpDesk. We tweet information about maintenance windows and known widespread outages affecting FiberNet customers. PLEASE NOTE - Twitter is not a good way to contact us for tech support. The Help Desk needs to know who you are and where you are in order to troubleshoot any site-specific problem you may be having. Please use one of the methods described above to contact us for tech support.
If your water service is not working, please call our 24-hour emergency line at 319-268-6999. This is also the number to call if you suspect a water main break.
DO NOT OPERATE LIGHT SWITCHES
LEAVE THE AREA IMMEDIATELY
THEN CALL OUR GAS EMERGENCY LINE
AT 268-5340 day or night.
Download our app to report an electric, TV or internet outage.
P.O. Box 769 | Cedar Falls, IA 50613 | (319) 266-1761