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New Residents

Welcome!

When you move to Cedar Falls, it's easy to set up all essential household services with a single call to Cedar Falls Utilities.

Our community-owned utilities provide water, electricity, natural gas, high-speed internet and cable TV. Visit us at 1 Utility Parkway, Cedar Falls, use our online form or call 319-268-5280 to start service. CFU will also help you set up sewer, refuse and yard waste services provided by the city of Cedar Falls. All CFU and City services are combined on a single monthly bill for your convenience.  

If you're planning to improve a home in Cedar Falls, consider scheduling a free energy audit and taking advantage of CFU's energy efficiency rebate programs. If you're building, incorporate CFU's new construction insulation and air sealing rebates.

New customer FAQs

Do I have to pay a deposit when I sign up for utility service?
CFU collects or waives deposits based upon a customer's credit history with us. If a customer has a good payment history with CFU and has not engaged in fraud or meter tampering, then a service deposit is not required. CFU reserves the right to charge a deposit if: 

  • Past payment history with the Utility is unsatisfactory.
  • Customer has no, or insufficient, credit history with the Utility.
  • Customer has no credit or unsatisfactory credit with another utility provider.
  • Incomplete application, including failure to provide social security number or emergency contact information. 

The amount of an initial service deposit will be no more than the actual, or estimated, maximum charge for one month’s service in the last 12-month period. A reasonable deposit may be required for a temporary or unusual circumstance.

What forms of payment does the utility accept?
CFU accepts cash, checks (no two-party checks), money orders, credit cards and debit cards. It's easy to pay online here.

When will I receive my bill, and how long will I have to pay it?
Rather than sending all customer bills on the same day, CFU mails bills on six different days throughout the month. You will receive your bill on approximately the same day each month, depending upon your billing cycle. All bills are due in full within 20 days after receipt.

Who do I contact with questions regarding my bill?
Call CFU Customer Services at 268-5280 or visit our office during normal business hours at Utility Parkway in Cedar Falls. CFU Customer Services office hours are Monday through Friday from 7:30 a.m. to 5:30 p.m. The office is closed on Saturday and Sunday.

Can I have my utility payment automatically debited from my bank account?
With our automatic payment plan your utility payments are automatically deducted from your checking or savings account. You will still receive a monthly statement so you know the date and amount being deducted from your bank account. Please fill out the Auto Pay form and return it to CFU with a voided check (not a deposit slip). The payment will be deducted on your scheduled due date.
 
Do you offer a budget payment plan? Can I enroll as a new CFU customer?
We prefer that new customers wait one year before enrolling in the budget program. The monthly budget amount is based on an average usage. In order to have that amount as accurate as possible, we do not recommend using the previous resident's average.

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More info and channel list