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Newsletter

Privacy Protection for Your Utility Account

Posted on Saturday, May 28, 2016

CFU actively protects the privacy of your account records through the ways we store and share information.

First, we store as little sensitive information as possible. For example, we do not store credit card numbers in our database. Second, sensitive information is encrypted in our records. Finally, we never share customer information with third parties for marketing purposes.

When you call or visit CFU, we protect your privacy by asking for identification. Now that CFU provides telephone service, we comply with special federal rules for protecting information about your telephone service plan, billing details and call records. Telephone customers are required to establish an account password when they start service. CFU representatives ask for the password before discussing protected information or changing your telephone service plan.

Thank you for your cooperation with CFU’s account privacy protections.