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CFU Office Closed to Public Due to COVID-19 Outbreak

Posted on Wednesday, March 25, 2020

Beginning March 17, the Cedar Falls Utilities customer service office closed to the public as a precautionary measure due to the evolving COVID-19 health threat. At this time the office remains closed.

The office will not be open to the public until it is appropriate based on information from the Centers for Disease Control and the Iowa Department of Public Health. 

“In the interest of the safety and well-being of our customers and staff, we are closing our office to the public and asking certain employees to work from home,” said CFU General Manager Steve Bernard. “As COVID-19 continues to spread across the country, we feel compelled to practice social distancing and do our part to slow transmission.”

CFU will continue to provide residents with access to mission critical essential services and will deploy necessary staff to resolve emergencies and maintain vital services.

“This situation is fluid and we will continue to monitor and look to the Centers for Disease Control and Iowa Department of Public Health for guidance and make changes as necessary,” said Bernard. “While it is our hope to continue to provide the same level of customer service we always have, some exceptions may need to be considered during this time.”

Customer service staff remains available to answer questions and accept payments over the phone Monday through Friday from 7:30 a.m. to 5:30 p.m. at 319-268-5280. Customers can also pay their bill online or drop their payment off at the drop box located outside the CFU office on Utility Parkway.

Customers returning equipment may drop items off in the vestibule at our office. Plastic bags and slips will be available, please place your equipment in a bag with your name and address. Receipts for returned equipment will be mailed to customers.

Customers with TV, internet or phone tech support questions can contact the CFU Help Desk at 319-268-5221. Staff will remain available weekdays from 6 a.m. to midnight and weekends from 8 a.m. to midnight.

For ongoing information, customers can visit cfu.net/update, follow Cedar Falls Utilities on Facebook, or follow on Twitter @CFUNews.