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CFU Offers Payment Flexibility During Health Threat

Posted on Wednesday, March 25, 2020

CFU will work with Cedar Falls residents and businesses to retain utility services as the community faces hardships in response to the COVID-19 health threat.

Service disconnections will be suspended, late fees will be temporarily waived and flexible payment options will be available.

“We understand our community is going through a difficult and unprecedented time and we do not want customers to have the added stress of choosing whether or not to maintain their utility services,” said Steve Bernard, CFU General Manager. “We will work with residents and businesses on a case by case basis to determine a plan to help get them through the current situation.”

CFU will continue to invoice for services and process payments but will work with customers who are financially impacted during this time. 

Business and residential customers with concerns about paying their utility bill are encouraged to call the customer service office to discuss options.

Customer service staff will remain available to answer questions over the phone Monday through Friday from 7:30 a.m. to 5:30 p.m. at 319-268-5280.