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Top 8 FiberNet TV FAQS

• What options does CFU have to record TV shows (DVR)?

  We have a variety of equipment options and systems, including our HD DVR and Multi-Room DVR system that allows you to record shows and pause, rewind and resume live TV. See all equipment options here.

• Why do emergency messages (like tornado warnings) interrupt my DVR recordings? Can I prevent this?

  Federal regulations require all TV providers to interrupt programs for Emergency Broadcast System messages. When one of these messages is originated by public safety officials, your DVR or HD receiver automatically tunes to the emergency channel for the duration of the message. This interrupts any DVR recordings in progress. The recording resumes in a separate file as soon as the message is over.

  We regret that CFU is not allowed to disable or opt out of these messages. 

• How can I figure out which type of HD receiver to get?

  Our HD receiver options are described in detail here. See a quick side-by-side comparison of features and prices here.

• Why do I have poor TV picture quality?

  If the picture is pixelating or freezing, check the all connections between the cable outlet, equipment and TV. A connection that is even slightly loose can cause this problem.

  If you notice the problem on only one channel, it's likely due to a temporary satellite transmission problem. This can be caused by seasonal sun interference with communications satellites for a few days every spring and fall.

  If you have a DVR, receiver or EZHD, try resetting your set top box by unplugging it, waiting 20-30 seconds and turning it back on. If the problem persists, call the Help Desk at 319-268-5221. If necessary, Help Desk staff will schedule a free service call to assist you.

• Where can I watch Cedar Falls High School games?

  Many high school and some junior high sports events are produced by Cedar Falls Community TV. You'll find these games on CFU Channel 15/HD 415. If you have a DVR, HD Receiver or EZ HD Tuner, game broadcasts are listed in the on-screen program guide (press GUIDE on your remote). If you don't have HD reception equipment, check Channel 14 for the scrolling guide, or check the channel 15 listings in the online program guide.

  In addition, a limited number of CFHS games are shown each season on KCRG 9.3, which we carry on channel 113.

• Where can I watch UNI games?

  CFU TV leads the way in UNI sports coverage, with more games than any other provider.

  Football

  During the season, check cfu.net/football or your on-screen program guide for up-to-date listings. Tip - don't rely on newspaper TV listings, which are often incomplete or just plain wrong.

  Nearly every UNI football game is available on ESPN3 through the WatchESPN App, which is free for Basic Plus TV subscribers. All you need is a free TV Everywhere password to activate and use the Watch ESPN app on a wide variety of streaming devices and smart TVs.

  Men's Basketball

  Nearly all men's basketball games are on TV, and they're spread across many channels. If you can't find a game in the on-screen program guide, check cfu.net/basketball for current TV listings.

  Women's Basketball, Wrestling, Volleyball and other sports

  Many Missouri Valley Conference events are on ESPN3, which you can watch at ESPN3.com,  through the WatchESPN App, or on ESPN College Extra channels 170-177. Sports include swimming & diving and track & field.  

• Are ESPN3 games on TV? Or only online?

  ESPN3 is an online channel, and it's free for customers who have FiberHome or FiberOffice Broadband or Basic Plus TV service. Learn more here.

• Where do I get a TV Everywhere password?

  Use your CFU account number and an active email address to register for a password here. With a password, you can watch live TV and recent episodes from your favorite networks on a tablet, phone and many other devices. TV Everywhere is free with your HD TV service from CFU. Learn how it works.