For digital TVs
If the picture is pixellating or freezing, check the all connections between the cable outlet, set-top box and TV. A connection that is even slightly loose can cause this problem.
If the picture looks fuzzy on an HD TV, or if the picture does not fill up the entire screen, it's likely because you're not tuned to HD channels! Channels 2-16 and 25-73 on CFU TV are analog channels. Watching analog channels on an HDTV is like blowing up a postage stamp to the size of a billboard -- it will not look good! Your HD TV was designed to show HD channels, and we provide a free HD signal for nearly every channel we offer. You need a DVR, HD Receiver or EZ HD Tuner to unscramble and display HD signals. Prices for HD reception equipment start at just $5 per month.
If you notice the problem on only one channel, it's likely due to a temporary satellite transmission problem. This can be caused by seasonal sun interference with communications satellites for a few days every spring and fall.
You may have worn or corroded splitters or amps inside or outside your home or a malfunctioning set-top box (your set-top box may be a DVR, HD Receiver or EZ HD Tuner). Try resetting your set top box by unplugging it, waiting 20-30 seconds and turning it back on. If the problem perists, call the Help Desk at 319-268-5221. If necessary, Help Desk staff will schedule a free service call to assist you.
For analog TVs
If the picture appears fuzzy or snowy on several channels on one TV, check all connections between the cable outlet, TV, and any device (such as a VCR) that your cable signal may flow through on the way to your TV.
If the picture is fuzzy on several channels on all TVs, there may be damage to a splitter or service drop to your home. Please call the Help Desk for assistance at 319-268-5221. If necessary, we will schedule a free service call to assist you.