What can we help you find?
There are several ways to pay your utility bill including paying via automatic payment from your checking account, online, in person, or by using one of our drop boxes. For all the ways to pay, visit our Billing & Payment Info page.
We have a variety of equipment options and systems, including our HD DVR and Multi-Room DVR system that allows you to record shows and pause, rewind and resume live TV. See all equipment options here.
Federal regulations require all TV providers to interrupt programs for Emergency Broadcast System messages. When one of these messages is originated by public safety officials, your DVR or HD receiver automatically tunes to the emergency channel for the duration of the message. This interrupts any DVR recordings in progress. The recording resumes in a separate file as soon as the message is over.
We regret that CFU is not allowed to disable or opt out of these messages.
If the picture is pixelating or freezing, check the all connections between the cable outlet, equipment and TV. A connection that is even slightly loose can cause this problem.
If you notice the problem on only one channel, it's likely due to a temporary satellite transmission problem. This can be caused by seasonal sun interference with communications satellites for a few days every spring and fall.
If you have a DVR, receiver or EZHD, try resetting your set top box by unplugging it, waiting 20-30 seconds and turning it back on. If the problem persists, call the Help Desk at 319-268-5221. If necessary, Help Desk staff will schedule a free service call to assist you.
ESPN3 is an online channel, and it's free for customers who have FiberHome or FiberOffice Broadband or Basic Plus TV service. Learn more here.
Call 319-268-6999 to report a loss of power day or night. Most of the time, this number is answered by an operator who will personally assist you. In the rare event that a widespread outage occurs, this number is answered by an automated system that enables CFU to take a large volume of calls at one time.
You also have the option to report an outage online or download the CFU2Go outage reporting app.
If you smell gas or suspect a gas leak:
DO NOT OPERATE LIGHT SWITCHES
LEAVE THE AREA IMMEDIATELY
THEN CALL OUR GAS EMERGENCY LINE AT 319-268-5340 day or night.
CFU’s Energy Service team is ready to help homes and businesses conserve energy and save money. We offer comprehensive home and business energy audit services. CFU also offers cost-share rebates for energy improvements at your home or business. More information
Your home has an outdoor remote water sensor that shows your water usage. This is a convenience for customers, so that CFU's meter readers can record you water usage without coming inside once a month to read the water meter.
Every three years we need to verify that the usage recorded by the indoor water meter matches the readings on the outdoor remote. If the two don't match, you are either being billed too much or too little. We kindly ask for your help by completing one of the following:
Take a photo of both the inside water meter and the outside remote device and text them to 319-493-1474 or email them to email@example.com.
Write down the numbers from both the inside water meter and the outside remote device and submit them by contacting customer service at 319-268-5280 and press "7" or by using the online form at cfu.net/water.
Schedule a time for a CFU meter reader to stop by and verify your remote water sensor for your by calling customer service at 319-268-5280.
Questions or problems with your CFU internet, TV or phone service? We’re here to help!
Help Desk Hours:
M-F: 7 a.m. - 11 p.m.
Sat & Sun: 8 a.m. - 11 p.m.
P.O. Box 769 | Cedar Falls, IA 50613 | (319) 266-1761