New FCC Order Requires Area Code When Calling Local
on Friday, August 27, 2021
Beginning October 24, Iowa residents with a 319 or 515 area code must include the area code when placing a local call.
The FCC adopted an Order (FCC 20-100) approving 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline, starting July 16, 2022. The code requires all telecommunications carriers to make necessary network changes to ensure users can dial the 3-digit abbreviated code by this time.
For 988 to work, 10-digit local dialing must first be implemented in area codes where 988 is an assigned, working prefix. This impacts CFU customers and anyone with a 319 area code.
To complete local calls, the new dialing procedure requires callers to dial the area code + telephone number. On and after October 24, local calls dialed with only 7 digits may not be completed. A recording will inform you that your call cannot be completed as dialed.
Automatic dialing equipment and services should be updated. These may include life safety systems or medical monitoring devices, fire or burglar alarm and security systems or gates, mobile or other wireless phone contact lists and call forwarding settings.
Other 3 digit dialing services such as emergency services at 911 or Iowa One Call for utility mapping at 811 will be unaffected.