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Utility Outage? Call, Click or Tap to Get Help in a Hurry

Posted on Monday, February 27, 2017

At CFU, we’re working to keep your utility and broadband services connected 24 hours a day. Even so, your service can be interrupted at times by lightning, wind, falling trees and other hazards.

Here’s the information you need to get help in a hurry if a service emergency happens.

Power Outage

If you lose electric service, please report the outage to CFU, even if you think a neighbor has already called.

Report your outage by phone at 268-6999, OR online at cfu.net OR through the CFU2GO app. We’ll respond any time of day or night.

Usually a staff member will be available to answer the phone and take your outage report no matter what time of day you call.

During a large scale outage, our automated outage management system is turned on. This ensures that outage reports are taken quickly and we are able to better track and respond to affected customers.

Please do not try to report an outage with a tweet or Facebook post. CFU does not monitor these services 24/7. Moreover, it’s unsafe to post your address on Facebook or Twitter, and we can’t respond to your outage without knowing your location.

Internet, TV or Phone Outage

If one of your FiberNet services is out, call our Help Desk at 268-5221 until midnight daily. After Help Desk hours, call our 24-hour outage number at 268-6999.

The quickest way to report a power, TV or internet outage is the CFU2GO mobile app. The app is free for Android and iPhone.

Outbound Outage Messaging

CFU may initiate outbound calls to targeted neighborhoods prior to planned system maintenance that may disrupt utility services.

The automated management system that we use during large scale outages can also place the outbound notification calls.

The system places a phone call to the number listed in your utility account record. A notification call will show up on your caller ID as a call from 319-268-6999.

If you answer your phone, recorded information will play after a slight delay. Or, you can choose to let the call go to voicemail and the message will be available for playback at your convenience.

NATURAL GAS LEAKS

Digging accidents are the number one cause of gas leaks in Cedar Falls, and most of them happen during the construction season.

Leaking gas smells like sulfur or rotten eggs. This odor is added to the gas supply on purpose, to make leaks easy to detect. Outdoors you may also notice a hissing sound or bubbling on the surface if an underground gas line has been cut.

Here’s what to do if you smell gas:

  • don’t use light switches
  • leave the area immediately
  • then call CFU at this number: 319-268-5340

ALWAYS report a gas odor by phone. Gas outages cannot be reported online or with the CFU2GO app.

Remember to call 811 to have underground services marked before digging in your yard.