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Protect Your Personal Information from Cyber Criminals

Posted on Wednesday, May 26, 2021

Recently CFU webmail users received spam email messages posing as CFU and asked users to click a link or provide their password. 

CFU will never ask you to provide personal information in an email. If you receive an email appearing to be from CFU that requests personal information, it is fraudulent and should be deleted. 

CFU Webmail Spam Alert
This is an example of a fraudulent email message sent to a customer. CFU will never ask you to provide personal information in an email. If you receive this email, it is fraudulent and should be deleted.

It is important to remain vigilant to protect your personal information from cyber criminals. Cyber criminals may try to pose as Cedar Falls Utilities to gain access to your personal information. 

When cyber criminals attempt to trick you into divulging personal information by sending you a fake email posing as a legitimate business or friend it is known as phishing. 

During a phishing attack, the criminal will pose as Cedar Falls Utilities and ask you to confirm personal information or ask you to open a malicious attachment that infects your computer with a virus or malware. 

Avoid falling victim to a phishing attempt. Watch out for emails that do the following.

  • Asks you to confirm personal information - legitimate companies will not ask for your personal information in an email
  • Uses a fake email address - sender is not a cfunet.net or 
  • cfu.net email address, but may use a variation such as 
  • cfu.net.servicemail
  • Entices you to click - directs you to click on phony links that take you to infected web sites
  • Contains spelling and grammatical errors - the verbiage may not make sense or includes glaring errors
  • Includes suspicious attachments - if you aren’t expecting an attachment, don’t open it
  • Elicits panic - these emails are designed to make you act quickly and include threats if you don’t follow their instruction

Cyber criminals go to great lengths to make these fraudulent emails look legitimate. When in doubt, do not click any links or provide any information. Call the company at a known phone number (not one provided within the email) to verify the email’s authenticity. 

If you have questions about an email from Cedar Falls Utilities, call the Help Desk at 319-268-5221.