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CFU Earns Highest Rating for Reliability

Posted on Thursday, May 25, 2017

Cedar Falls Utilities recently earned a Diamond level Reliable Public Power Provider (RP3)® designation from the American Public Power Association (APPA) for providing reliable and safe electric service.

CFU’s Diamond designation is the highest rating a public power utility can receive. Only 4% of eligible utilities currently hold the Diamond designation. The award recognizes public power utilities that set the bar in four key disciplines.

Reliability

CFU exceeds the APPA’s standards by minimizing the frequency of electric outages and the length of outages. We have also implemented robust disaster response and cyber security plans.

Safety

CFU follows national utility safety standards and has internal practices in place to ensure employee and customer safety.

Workforce Development

CFU hires, develops and recognizes high performing employees to provide the best service for
our customers.

System Improvement

CFU continually monitors and improves the electric distribution system. Since 2010, crews have moved 20% more of the electric system underground.

Underground lines are protected from the elements. CFU has also invested in upgraded transmission lines to ensure continued reliable delivery of electricity.

"Utilities that have earned an RP3 designation demonstrate public power’s emphasis on providing a high level of service to communities," said David Lynch, chair of the Association’s RP3 Review Panel.

"We’re honored to be recognized as a Diamond level Reliable Public Power Provider," said Jim Krieg, Cedar Falls Utilities General Manager. "Our staff works hard to provide reliable service and this award recognizes our commitment to serving Cedar Falls."