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Posted on Thursday, July 27, 2023
The convenience fee that is charged when customers choose to pay with a credit card, debit card or e-Check online or over the phone will increase to $5.25 per $600 payment on September 1. This is up from $4.75 per $500 payment currently.
This fee is charged by an independent payment provider and covers third party processing fees. CFU does not receive any portion of the convenience fee.
Customers who choose to pay with a card are responsible for the cost of using this form of payment. This helps keep our rates down for all customers, no matter how you pay.
Customers will continue to have multiple free payment options including:
If you have questions about utility bill payments, please call customer service at 319-268-5280 or visit cfu.net/payments.