Protect Your Personal Information from Cyber Criminals
on Monday, March 25, 2019
Cyber criminals may try to pose as Cedar Falls Utilities to gain access to your personal information.
When cyber criminals attempt to trick you into divulging personal information by sending you a fake email posing as a legitimate business or friend it is known as phishing.
During a phishing attack, the criminal will pose as Cedar Falls Utilities and ask you to confirm personal information or ask you to open a malicious attachment that infects your computer with a virus or malware.
CFU will never ask you to provide personal information in an email. If an email appearing to be from CFU requests personal information, it is fraudulent and should be deleted.
Avoid falling victim to a phishing attempt. Watch out for emails that do the following.
Asks you to confirm personal information - legitimate companies will not ask for your personal information in an email
Uses a fake email address - sender is not a cfunet.net or cfu.net email address, but may use a variation such as cfu.net.servicemail
Entices you to click - directs you to click on phony links that take you to infected web sites
Contains spelling and grammatical errors - the verbiage may not make sense or includes glaring errors
Includes suspicious attachments - if you aren’t expecting an attachment, don’t open it
Elicits panic - these emails are designed to make you act quickly and include threats if you don’t follow their instruction
Cyber criminals go to great lengths to make these fraudulent emails look legitimate. When in doubt, do not click any links or provide any information. Call the company at a known phone number (not one provided within the email) to verify the email’s authenticity.
If you have questions about an email from Cedar Falls Utilities, call the help desk at 319-268-5221.
Cyber criminals target your personal information by posing as legitimate businesses in a technique known as phishing.
Here is an example of a phishing attempt from a cyber criminal posing as CFU. Red flags to alert you include:
email is not from a CFU.net email address
the logo is not used correctly