Be Alert for Utility Scam

March 22, 2024

CFU has received reports of customers receiving emails that appear to be from CFU with an attached Word document or PDF relating to billing. This is fraudulent and should be deleted. Do not open the attachment.

CFU does not send billing emails that include attachments or ask you to provide personal information in an email.

It is important to remain vigilant to protect your personal information from cyber criminals. 

When cyber criminals attempt to trick you into divulging personal information by sending you a fake email posing as a legitimate business or friend it is known as phishing. 

During a phishing attack the criminal will pose as Cedar Falls Utilities and ask you to confirm personal information or ask you to open a malicious attachment that infects your computer with a virus or malware. 

Avoid falling victim to a phishing attempt. Watch out for emails that do the following.

  • Asks you to confirm information - legitimate companies will not ask for your personal information in an email
  • Uses a fake email address - sender is not or email but uses variation such as
  • Entices you to click - directs you to click on phony links that take you to infected web sites
  • Contains spelling and grammatical errors - the verbiage may not make sense or includes glaring errors
  • Includes suspicious attachments - if you aren’t expecting an attachment don’t open it
  • Elicits panic - these emails are designed to make you act quickly and include threats if you don’t follow their instruction

Cyber criminals go to great lengths to make these fraudulent emails look legitimate. When in doubt do not click any links or provide any information. 

Call the company at a known phone number (not one provided within the email) to verify the email’s authenticity. 

If you have questions about an email from Cedar Falls Utilities call the Help Desk at 319-268-5221.