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CFU COVID-19 policies

Office Visit Guidelines

Visit the CFU Office Safely

As COVID-19 cases rise in Black Hawk County, Cedar Falls Utilities asks for your help in keeping our community safe and healthy. Our customer service office remains open. Limiting the number of visitors to the office is safer at this time. Please call our customer service office at 319-268-5280 before visiting. Often, our customer service staff can help you over the phone.

Thank you for your continued flexibility and support during the COVID-19 health threat. Customers visiting the office will be asked to wear a mask and follow social distancing practices in accordance with guidelines from the Centers for Disease Control and the Iowa Department of Public Health.


Help Keep Our Community Safe

please call CFU office before visitingBefore you visit the CFU office, please call our customer service office. Customer service can be reached at 319-268-5280.


please use CFU drop box for cash and check paymentsCash and check payments can be made in the outdoor drop box. During this time, we are not accepting cash or check payments in the customer service office. The payment drop box is located outside CFU's office building under the canopy.


please practice social distancing in CFU officeTo maintain social distancing, there is a limit of two customers in the customer service office. If you visit the office, please wait at the designated spots for the next available representative.


wear a mask in CFU officePlease wear a mask. Masks are available in the customer service office if you do not have one available when you visit.