What can we help you find?
Early in 2016 CFU will offer a DVR that records multiple shows at one time and expands storage capacity for your recordings. Watch our newsletter for availability of our new DVR.
Federal regulations require all TV providers to interrupt programs for Emergency Broadcast System messages. When one of these messages is originated by public safety officials, your DVR or HD receiver automatically tunes to the emergency channel for the duration of the message. This interrupts any DVR recordings in progress. The recording resumes in a separate file as soon as the message is over.
We regret that CFU is not allowed to disable or opt out of these messages.
ESPN3 is an online channel, and it's free for customers who have FiberHome or FiberOffice Broadband or Basic Plus TV service. Here are the ways to watch ESPN3:
Phone service is available now for homes and for businesses with one or two phone lines. To get connected, call 319-268-5283. Home service plan information.
For business phone service with three lines or more, please call commerical services manager Kent Halder for assistance. You can reach him at 319-268-5226. Business service plans.
Your home has an outdoor remote that shows your water usage. This is a convenience for customers, so that CFU's meter readers can record you water usage without coming inside once a month to read the water meter.
Every three years we need to verify that the usage recorded by the indoor water meter matches the readings on the outdoor remote. If the two don't match, you are either being billed too much or too little.
You can call CFU to arrange a time when you can let a meter reader into your home to verify the indoor and outdoor readings. Or you can read both devices yourself and report the results online or by phone. Watch this to learn how.
CFU is aware of this problem and working to solve it. Please see this news item for information.
Cedar Falls Utilities has updated the envelope we use to mail your utility bill. The envelope we previously sent for more than 15 years is no longer available.
Like the old one, our new bill envelope is reusable. Follow the directions in the video on this page to easily open and reseal the envelope for return payment.
Questions or problems with your CFU internet, TV or phone service? We’re here to help!
Help Desk Hours:
M-F: 6 a.m. - midnight
Sat & Sun: 8 a.m. - midnight
P.O. Box 769 | Cedar Falls, IA 50613 | (319) 266-1761