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TV, Internet & Phone Outage

Posted on Thursday, April 12, 2018

Update:
April 14, 6 p.m.

TV, internet and phone services have been restored for customers affected by the communications outage in northwest Cedar Falls.

If you are still experiencing service issues, please call our Help Desk at 319-268-5221. The Help Desk is open Saturdays and Sundays 8 a.m. to midnight.

Update:
April 13, 10 p.m.

TV and internet services have been restored for most customers affected by the communications outage in northwest Cedar Falls. Some customers in the outage area are still without TV, internet or phone service. We are aware of these issues, and are working to restore service as quickly as possible.

Thank you for your patience. If you have questions, please call the Help Desk at 319-268-5221. The Help Desk is open until midnight Friday and 8 a.m. to midnight on Saturday.

Update:
April 13, 4 p.m.

Some customers in northwest Cedar Falls and our rural service area continue to experience an internet and phone outage. The cause has been identified and network engineers are working as quickly as possible to restore service. We apologize for the inconvenience and thank you for your patience.

Questions? Call the CFU Help Desk at 319-268-5221.

April 12: We are aware of a TV, internet and phone outage in the northwestern part of Cedar Falls. Some rural communications customers are also affected.

Network engineers are working to restore service as quickly as possible. Thank you for your patience.

Questions? Call the CFU Help Desk at 319-268-5221.

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