Providing Cedar Falls with Electricity, Gas, Water, Cable TV and Internet Services

Customer Service Hours:
(319) 268-5280
M-F: 7:30 a.m. - 5:30 p.m.
Sat & Sun: Closed

Help Desk Hours:
(319) 268-5221
M-F: 7:30 a.m. - 9 p.m.
Sat & Sun: 9 a.m. - 5 p.m.

Rates & Service Policies

All Utilities
• Customer Service Policy

Electric Utility
• Rates
• 12-month ECA history
• Service Policy

Gas Utility
• Rates

• 12-month PGA history
• Service Policy

Note - this policy is pending revision.

Water Utility
• Rates
• Service Policy Note - this policy is pending revision.

Communications Utility
• Cable TV and Internet Rates
• Communications Utility Service Policy
• CyberNet Acceptable Use Policy
• Cable TV Service Disclosures