Fraudulent E-mails Sent to CFU Customers

Warning:  If you receive an e-mail that appears to be from CFU asking you to verify your account number, DO NOT RESPOND. CFU will never request your username or password via e-mail. Any message that asks for this information is not from CFU. It is a fraudulent message sent for the purpose of identity theft.

This type of fraud is called phishing. Some CFU customers have received phishing messages. If you replied to a message like the one shown below by sending your username and password, call the CFU Help Desk immediately at 268-5221. Your e-mail account will be disabled and you will be asked to change your password.

An example of fraudulent e-mail falsely claiming to be from CFU:

Cedar Falls Utilities
Scheduled Network and Systems Maintenance
Period : 29 Jul 2008
           3:00pm to 8:00pm
Reasons: Scheduled Network and Systems Maintenance
Details:
Cedar Falls will be conducting our monthly scheduled maintenance
during the period indicated above. This is to ensure that we provide
the highest quality in Internet connectivity and services to customers.
Your connectivity and services with us may be interrupted for short
periods during the maintenance window. Cedar Falls will ensure minimal
disruption to services where possible.

In order to enable us perfom maintenace on your service conections,
Please you must provide us with your Account Details Below

Be sure to indicate your type of Cedar Falls Usage Plan (yes/no)
Cedar Falls User( )
PremiumSurf User ( )
Wireless@SG Main Access Plan user ( )
Email account details
Username:
Password:
 

Note that we request your username and password for Identification
purpose only and you will be sent a new confirmation/alphanumerical
password so that it will only be valid during this period and can be
changed after this process.