Customer Service Hours:
(319) 268-5280
M-F: 7:30 a.m. - 5:30 p.m.

Sat & Sun: Closed

Help Desk Hours:
(319) 268-5221
M-F: 7:30 a.m. - 9 p.m.
Sat & Sun: 9 a.m. - 5 p.m.

 

No picture - black or blue screen

  • Verify power to outlet works
  • Check the power to the TV set
  • If your cable is hooked up through a VCR, be sure the VCR is set to channel 3 or 4 (depending on your TV)
  • If your TV is hooked to a digital set-top box, make sure the box is turned on
  • If multiple devices (DVD player, game console, etc.) are hooked to your TV, make sure your input is set to cable when you want to watch TV
  • If you are not getting a picture on any TV in your home, there may be a service outage in your area. Please call the Help Desk at 319-268-5221.
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