Customer Service Hours:
(319) 268-5280
M-F: 7:30 a.m. - 5:30 p.m.

Sat & Sun: Closed

Help Desk Hours:
(319) 268-5221
M-F: 7:30 a.m. - 9 p.m.
Sat & Sun: 9 a.m. - 5 p.m.

 

Channel not available

If you see a message that says "one moment, channel will be available shortly" when you tune to an HD channel included with your cable service, try refreshing your set-top box by turning it off, waiting 20-30 seconds and turning it back on. If the problem is not solved, call the Help Desk at 319-268-5221. 

Note that HD reception of broadcast channels (ABC, CBS, Fox, NBC and IPTV) is available using the QAM tuner in your HDTV without a set-top box. To receive any other network in HD, you need a digital set-top box. HD channels are numbers 402-485. 

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