Customer Service Hours:
(319) 268-5280
M-F: 7:30 a.m. - 5:30 p.m.

Sat & Sun: Closed

Help Desk Hours:
(319) 268-5221
M-F: 7:30 a.m. - 9 p.m.
Sat & Sun: 9 a.m. - 5 p.m.

 

DVR recording interrupted

If your set-top box loses power momentarily or a program is interrupted by an emergency message while recording, the box will resume the recording as soon as it can. As a result, the program will appear twice in your menu of recorded programs, with the segment before and after the interruption in separate recording files.

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